Frequently asked questions
All Lyndons stores are open to the public and trade. Lyndons Carole Park facility is NOT open to public and trade.
Each store has there own opening hours. Click here to view your local store opening hours.
For your nearest Lyndons store either use the "Locations" link both at the top and the bottom of this page or click here.
Estimates & Scheduling
If you are dealing with one of our sales team you please send your plans direct to them, otherwise please send them to [email protected] and one of our team members will be back to you within 24 hours, excluding Saturday and Sundays, to advise a timeframe for review and completion.
Please allow up to 10 business days for larger projects. Our experienced estimating team will endeavor to process these as quickly as possible.
Account - Customers
Go to Contact Us and select Customer Account Enquiry and send your request/enquiry which will go direct to our Accounts Receivable team to address. If it is urgent you can call our Accounts Receivable team on 07 3632 8200 and select option 1.
There are a number of options for paying:
i. Customers with trade credit accounts can charge an order directly to their account & pay within terms.
ii. We accept, funds transfer, Visa and MasterCard, over the phone or in store. If paying your account or purchasing over the counter using a credit card, a surcharge fee will be applied.
iii. You can pay in person by cash if you are picking up in store or organising a delivery.
All credit limit requests need to be in writing, requested by the business principal/owners. You can email you request to: Lyndons Accounts Receivable Team.
Accounts - Suppliers to Lyndons
Orders, Deliveries & Quotes
Lyndons carries an extensive range of products however if there is a specific product that you wish to purchase that is outside of our range we are happy to assist with this, subject to availability.
Terms on special purchase
Cash sales: Full payment must be made prior to ordering of a special item. Collection must be made within 1 to 2 days of arrival of item. No returns on special items unless the product is faulty.
Account sales: Item will be charged to your Account once the order has been raised. Collection must be made within 1 to 2 days of arrival of item. No returns on special items unless the product is faulty.
Subject to the time of order. In most cases, we aim to deliver as follows:
- Orders placed by 10.00am (Mon-Fri), generally delivered same day.
- Orders placed by 12noon (Mon-Fri), generally delivered the morning of the next business day.
Subject to fleet and/or stock availability.
Discuss this with the Lyndons team member when placing your order, this is subject to fleet availibility.
We do not usually deliver on weekends, apart from our Windsor and Salisbury stores (subject to opening hours) however there may be exceptions if urgent please check with your local Lyndons team when placing your order.
Delivery fees vary depending upon type/volume of product and job site location. Lyndons team members will calculate the delivery fee when processing your order.
You will need to contact the Lyndons store through which you placed your order. Click here for Lyndons' store contact details.
Your local Lyndons store can arrange to dispatch your order from another Lyndons store. If there is any issues a Lyndons team member will call to discuss options.
Still have questions? Get in touch now