Trade Sales Assistant

Responsibilities include:

Operations

• Be the first point of contact to customers entering the trade centre
• Addressing customer enquiries in a timely manner in relation to invoices and accounts, stock/products, quotes/orders and customer feedback
• Understand and identify customers’ needs, clarify information and provide solutions and/or alternatives where required
• Identify opportunities to upsell/cross-sell products
• Build sustainable relationships with customers by being proactive and passionate about providing a high level of customer service
• Updating the Lyndons CRM and other databases as required
• Generate quotes and send to customers
• Keeping up-to-date with product knowledge and other company information

Workplace Health and Safety

Take responsibilities on behalf of the organisation, but must also comply with requirements as workers, including:

• Ensure a safe working environment exists for team members and customers
• Ensure adherence to WHS policies and procedures
• Maintain relevant knowledge of WHS issues
• Act as a role model by demonstrating safe work behaviour 

To be considered for this role you will need:

Ideally you will have:

• Similar work experience in a customer service retail role
• Exceptional communication skills with active listening ability
• Target driven towards increasing customer satisfaction and experience
• Familiarity with CRM systems and practices
• Excellent interpersonal skills suited to working a small team environment
• Strong organisational skills
• Numerical abilities and problem-solving attitudes

Why Join Lyndons?

Lyndons is a family-owned Australian business that has been supplying tools, equipment and materials to the building and construction industry for over 100 years. Our customers are loyal and so are we! 

Our 7 core values are underlying to achieving our Mission and Vision and are integral to our culture and growth agenda.

We offer several benefits including:

• Regular social events
• We value feedback by conducting regular engagement surveys
• The Lyndons Academy – you can gain educational certificates through Lyndons Academy as we embrace personal development and want to offer our employees industry training and career opportunities
• Employee referral scheme
• Team member discounts 
• Geographical movement – we have branches in numerous locations across Queensland and New South Wales offering choices ifyou want to relocate 
• A culture where we live by our values 
• Zero tolerance on any bullying or harassment
• We provide uniforms to help keep you safe and protected
• Employee Assistance Program (EAP) – we understand that good health and wellbeing is important both inside and outside of the workplace, so we offer a free counselling service to our team members. 

This is a fantastic opportunity to work with a long-established Queensland company that is growing!

Lyndons is committed to being an Equal Opportunities Employer – we welcome diversity and inclusion, and we aim to provide a safe working environment for all our team members, which is customer-focused.

This job posting is managed internally. We kindly request that recruitment agencies refrain from contacting us regarding this position. 

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